Mercedes-Benz of Encino

Contacts

Address:
1701, 16721 Ventura Boulevard, Encino, Los Angeles, CA 91436
Get directions

Website:
mbencino.com

Phone number:
+1 818-788-0234

Categories:
Establishment   Car dealer  

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Reviews about Mercedes-Benz of Encino

• Raymond Long

  Oct, 11 2018
  ★ ★ ★ ★ ★
  This is a nice place to look for MB! They got most of the options for your needs. The salesman Ismael is very experienced. He can answer all your questions about the cars you are looking for. The negotiation part was smooth and I got the deal I was expecting! Strongly recommended!
• Kyle Baker

  May, 10 2018
  ★ ☆ ☆ ☆ ☆
  Too busy to take care of a paying customer? Dealer charged our credit card for parts that were ordered. Said they would not deliver the part till the charge goes through. Our credit card records showed that the card was charged immediately and the parts were never delivered. Called back to get a status, and was told, Carlos (the person that handled our order) wasn't in, and wont be able to help. I waited a few days and called back, I asked if this could just be credited since I found the part available at another local dealer the day after we placed our order with Mercedes of Encino. They told me they have to talk to the manager and they would call me back, never received a call back. Next day I called again to check with said manager, was told that they would they will call me back shortly. No one ever called me back. Finally I start getting upset and asked to speak to manager directly. I get transferred to his voice mail, leave a message. And guess what, no call back. After two weeks and 6 calls that went no where, I disputed the charge. And the card was credited through the card company one month later.
  
  Though we did get our money back, lots of my time was waste, and it had to be done from our bank, not the dealership. Had I not disputed this, would this ever get resolved? Doubtful, since no one has called me back regarding this at all.
  
  Lots of dealerships get a bad reputation because other dealerships give customers the run around. Well this was one dealership to another, we try our best to take care of customers at our dealership. If we don't have the information for our customers, we still make the call to let them know it's being handled. If a customer calls for a status, we return our calls. One missed call is a mistake, two missed calls is a problem, six missed calls is simply unacceptable.
• Elen Hadjinian

  Nov, 25 2017
  ★ ★ ★ ★ ★
  I had an amazing experience here. I already owned a Mercedes but I never purchased one from this dealership and let’s just say this is the only one I’ll buy one at from now on! I purchased a 2015 E350 and I got the deal of a lifetime! Plus their service is also amazing, everyone is so helpful and they get things done in a timely manner. Henrik is the one that helped me throughout the whole process and he’s such a friendly person that I ended up staying at the dealership for 4 hours without realizing!

Photos and maps

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