Answer Financial

Contacts

Address:
6, 15910 Ventura Boulevard, Encino, Los Angeles, CA 91436
Get directions

Website:
answerfinancial.com

Phone number:
+1 818-644-4000

Categories:
Establishment   Insurance agency  

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Reviews about Answer Financial

• Karl Marx

  Jun, 01 2018
  ★ ☆ ☆ ☆ ☆
  My advice? It will pay the bills while you work here but I say just use it to get your P&C licensing paid for and cut out while its good. Lots of other companies out there that will pay higher incentives/commission for doing a lot less work as far as insurance goes.
  
  A few very simplistic changes would make this a more enriching workplace. First off, change the compensation structure and up incentives for agents. In a workplace such as this SALES is king. Everyone else is either sales support staff or on the sidelines.
  
  Answer Financial does a fantastic job of confusing their priorities as far as what is important and whats not. Its almost as though there is this impotent effort to inflate and validate the importance of non-sales personnel.
  
  Incentives could easily be increased; cut down on QA staff (last year company still lost over 118,000 dollars or more in waste, agent errors and ommissions).
  
  QA is too busy focusing on agents that put effort into their job to avoid legal calamities, while deceptive and morally ambiguous agents are costing the company tens of thousands of dollars on an annual basis.
  
  Secondly; cut out outbound and put agents on auto dialer for direct response during wait time, because if i can convert an outbound transfer lead with a customer that has no idea why they are talking to me, then the outbound team is just siphoning more commission and more money. Cut out the middle man and commissions would not be so bottlenecked.
  
  Lastly; there is no clearer way to state this but keep meetings to a minimum. Lots of valuable time spent that could be used getting sales in useless meetings, tech issues for chat videos for hours on end to basically watch an hour long presentation that has nothing to with sales whatsoever but in fact a very convoluted way of teaching employees to "click this button"
  
  Sales is king. Sales needs to be king. Sales is all that matters. Stop siphoning off incentives and watering down commission, and its not very clever or strategic to have QA involved in commissions.
  
  Paying several people on a team at 30k or more a year to tack off a few bucks here and there (even top agents still get their audit scores worked down due to negligent QA that cant listen to an entire call) is not very sound business wise.
  
  QAs job needs to consists of
  1. Are they breaking the law? (refer to ACTUAL insurance regs, not AFI pencil pusher guidelines)
  2. Are they lying to the customer?
  3. Did this costs the company money to get this business?
  
  Thats it. Simple. If sales was number 1 priority here, it would actually be a much better place to work.
  
  Sales is KING especially when your company expends $10,000+ per employee for training and licensing and average turnover tops out 30 percent or more, especially when the insurance industry is as tough a market as it is now. Answer financial needs to simplify its overladen bereaucracy to
  
  1) Sales Agents.
  2)Sales support staff
  3) Necessary day to day staff such as HR, IT and reception.
  
  If you are not sales, you are second, third or last priority. If you dont make the company money, then shutup and support the sales staff.
  
  I can make more money doing a lot less work at my current position than I ever could at Answer Financial. Sales needs to be first priority. Sure you got a few quarterbacks with the existing status quo but quarterbacks aint going to run the company; imagine if every 1 in 3 could be a quarterback; simply prop up sales, make SALES number 1 and everything else will fall into place.
  
  Stop making excuses to screw with agent commissions, trim the corners and cut the fat and this company will run itself. Thats my advice. I mean, I'm not the one who is tens of thousands of dollars short because of how i run my company.

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