Keyboard Concepts

Contacts

Address:
5539 Van Nuys Boulevard, Sherman Oaks, Los Angeles, CA 91401
Get directions

Website:
keyboardconcepts.com

Phone number:
+1 818-787-0201

Categories:
Establishment   Home goods store   Electronics store  

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Reviews about Keyboard Concepts

• Ana Bechara

  Dec, 20 2017
  ★ ★ ★ ★ ☆
  We visited this store as we were looking to buy a piano. The showroom was beautiful. Large variety of pianos to choose from. The staff was friendly and helpful. The process to actually buy a piano was simple and pretty fast. Since I knew what I was looking for it only took us about 30 minutes to complete the process.
  The reason why I won't give 5 stars is because the delivery process is a big mess! They charged us 270 dollars for the delivery and promised a delivery date and time. However when the time came the piano never arrived. I called the store and they forgot to set up the delivery. So they gave me a new date and time. It has been more than 24 hours and I am still waiting for the delivery. The second delivery appointment is also late!
  I find that punctuality and accuracy is an important part of the sale and the experience a store can provide. This very long delay in the delivery has made this experience a rather stressful one. Not to mention expensive, given that we are paying 270 dollars for this service. If this wasn't such an expensive and specific purchase I would definitely return it.
  So if you ever find yourself buying a piano from this store, confirm that they have set up the delivery before you leave the store!
  
  UPDATE: I gave one extra star after I received a call from the manager for an apology for the delay in delivery. I thought that was a nice touch on their part.

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