Century West BMW

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Address:
4245 Lankershim Boulevard, North Hollywood, Los Angeles, CA 91602
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Website:
centurywestbmw.com

Phone number:
+1 818-432-9000

Categories:
Establishment   Car repair   Car dealer  

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Reviews about Century West BMW

• Abhinav Singh

  Oct, 18 2018
  ★ ☆ ☆ ☆ ☆
  I had moved from out of town and went to Century West dealership for my car servicing, as it was the closest to my home. After I received my car, I noticed that there were small dents in different places on the front of the car. I reached out to my service adviser and after some back and forth, he asked me to bring the car in for review. There I was told that they'll review the security camera footage of when my car came in to see if the dents were already there on my car or not. Few weeks pass by, I don't hear back from Century West, I called my sales adviser few times and left voice messages but didn't get any response. More than a month had passed. I called the front desk and asked for their help. I was then told later that my case was closed and the card already had dents when it came in. This made me very furious that they just closed the case without even bothering to tell me. To me, it sounded like the tape was never reviewed, so I called the front desk person to let them know that I wanted to review the footage as well. It's been more few weeks and I haven't heard back from them either.
  
  I was incredibly disappointed by the customer service at this dealership. The last BMW dealership I used to take my car to, had very high standards of maintaining excellent customer service (for three years that I went there). I was surprised to see this kind of service at a BMW dealership. My wife also drives a BMW so I've now decided to take my business to the other BMW dealership which is a little far out but they do a much better job at servicing and providing good customer service. I would not recommend this dealership to anyone, especially my friends and family.

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