Bank of America Financial Center

Contacts

Address:
8409 Laurel Canyon Boulevard, Sun Valley, Los Angeles, CA 91352
Get directions

Website:
locators.bankofamerica.com

Phone number:
+1 818-504-3280

Categories:
Establishment   Finance   Bank  

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Reviews about Bank of America Financial Center

• Bonnie Romero

  Jan, 26 2018
  ★ ☆ ☆ ☆ ☆
  Today at 12:27 EDNA the teller told me she could not accept cash as part of the deposit I was making for my grandmother. Her tone and the way she treated me was absolutely horrible. She was really loud and curt. She asked me what organization do I Bank with. I felt like I was being mistreated because I am not a Bank of America member.
  
  I told her that every month for at least the last five years I make deposits for my grandmother's properties. She told me to walk over to CVS and to get a money order and come back. I did just that walked back over and then handed another teller the deposit. She takes the money order and rips the receipts, but actually ends up ripping the money orders in half. Then she spoke to EDNA next to her and said I handed it to her that way implying I'm the one who's at fault for ripping the money orders.
  
  I ask how I can avoid this next time indicating what's the process of adding myself on account, so we can avoid this hassle.
  
  EDNA goes to Manager in back then comes out. She proceeds to tell me that I didn't indicate to her this was a business account and that they accept cash for business accounts. This woman had me jump through hoops...pay for four money orders to make my grandmother's deposit for nothing.
  
  EDNA then stated, "You never said this was a business account". I responded I told you that this is for my Grandmother's properties and that my mom is on her personal account.
  
  She looked dumbfounded and did not say anything. The other teller apologized for the misguided information, but not a word from EDNA.
  
  EDNA the way you treated me is horrible and possibly the worst customer service.
  
  I will continue to bank there for my Grandmother because she's been banking there for over 30 years and his many accounts there. But when you see me...know that I think the way you treated was not right.

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