24 Hour Fitness

Contacts

Address:
15301 Ventura Boulevard, Sherman Oaks, Los Angeles, CA 91403
Get directions

Website:
24hourfitness.com

Phone number:
+1 818-728-6777

Categories:
Establishment   Health   Gym  

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Reviews about 24 Hour Fitness

• Mai Ikushima

  Apr, 01 2018
  ★ ☆ ☆ ☆ ☆
  Don't do it! Friendly and full of lies when signing up, rude and aggressive when terminating.
  At least try a different location if you must.
  
  Was going to cancel while I moved away for a few years, but I'm never signing with them again if this is how they handle teamwork and customer care.
  
  When applying, was promised I could cancel any time, with no commitment & no termination fees. When cancelling, was informed I'd be charged $200 for early termination. Not this rep's fault in the slightest, but not mine either, because I triple checked and ONLY signed up initially for this non-commitment/no-termination-fee perk.
  Up until then, it's understandable, maybe the guy that signed me up had a brain fart. It happens.
  
  It got bad when every team member vehemently tried to pass the buck, claiming nothing could be done by them about the charges, "but I'm sure so-and-so could terminate without the fees for you, hey would you be interested in freezing? Where are you moving?".
  They got more and more rude/stressed as it became apparent that I was absolutely sure of terminating my membership for now.
  
  After being passed around for 30 min, someone finally called in Anthony, who very pleasantly and easily canceled for me--no buts, no catches. Thank you so much Anthony!! Shame on everyone else for not taking the responsibility for the team member that signed me up under wrong information!
  
  Side note, a good number of equipment is pretty dated/broken, and half of the downstairs running machines don't work properly. I didn't mind, since I only went in at 3am anyways, but it was problematic during peak hours.

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